Shipping

Processing time is currently 2-4 business days.

 

COVID-19 SHIPPING INFO (UPDATED JUNE 6TH):

For up to date info on your country, the official AusPost info page is here.

DOMESTIC:
Parcel Post: currently tracking at 4-8 business days on average once posted.*
Express Post: Auspost is giving this priority over Parcel Post & it's taking on average 2-4 business days to arrive once sent.**


INTERNATIONAL: 
For the most up-to-date info about your countries current delivery times, click here.
Current delays are approx an additional 2-4 weeks on top of standard times. This means your parcel will most likely not get to you within a month of placing the order. They're still moving, it's just flight reduction, COVID-19 restrictions + strain on postal systems means its moving slower. We have added an EXPRESS option as of May 2nd to help get your parcel to you faster.
Parcels sent from Mid-March to Late April have experienced the longest delays & some are still in the system. These are being delivered daily now, the longest at this point in time has been ten weeks but positively none have gone missing.
 
International Standard: This is our standard post option. Check for your countries expected delivery date here***
International Express: This option means that your parcel is given priority by the postal network. While still experiencing delays we would expect it to much faster, check for your countries expected delivery date here****

WE ARE CURRENTLY ONLY SHIPPING TO THE FOLLOWING COUNTRIES:

Belgium
Canada^
France
Germany
Guatemala 
Hong Kong
Iceland
Indonesia
Ireland
Italy
Japan

Malaysia
New Zealand
Netherlands
Singapore
South Korea
Spain
Sweden
Switzerland
Thailand
United Kingdom
USA


If your country is listed here as "continuing to deliver all services", send us a message and we will add it to our site for you.

^Canada is currently Express only, 7-15 business days (as Sea Post eta is up to 3 months)

 

 

 

Suspected Lost Parcels:
We are happy to lodge enquiries with AusPost (our postal provider), so they can look into the status of your parcel after the following amount of time has passed. 
*Domestic Parcel Post: 14 business days from date sent.
**Domestic Express Post: 8 business days from date sent.
***International Standard: 8 weeks from date sent.
****International Express: 3 weeks from date sent.

Please note: we have only ever had 3 parcels lost in the last 2 years of online trading - chances are it's just delayed but it will be well worth the wait ❤️ 

 

 

 

Waste Reduction:

  • We try our best to minimize packaging waste, while still sending you something exciting to open!
  • Any printed inserts are recyclable & also printed on recycled paper wherever possible.
  • The bags we use for our cutters are compostable - cut them up small & give it a twirl!
  • Postage boxes are uncoated cardboard & mail bags are compostable (again, cut 'em up small & pop them in. Instructions are on the bag).
  • Any bubblewrap in your package has been upcycled (i.e from mail we ourselves received!). For larger pieces you may receive a green tinted bubblewrap - this is degradable. We encourage you to reuse any bubblewrap received if you can.
  • We believe it's not about a few people doing Zero Waste perfectly but rather many people making small choices that add up.

All care is taken in packing your order, please let us know as soon as your receive your parcel if anything went wrong in the post.

 

 

Domestic (Australia):

  • See top of page for current expected delivery times.
  • For parcels over 5kg, please email us for a courier quote.
  • We offer flat rate, weight-tiered shipping Australia wide, regardless of postcode:

 

Parcel Post  Express Post
up to 500g  $8.00 $9.90
up to 1kg $9.90 $13.90
up to 2kg $11.90 $17.90
up to 3kg $13.90 $21.90
up to 4kg $15.90 $25.90
up to 5kg $17.90 $29.90


International:

  • All international shipping is tracked. All prices are in AUD.
  • Shipping is calculated at check out & is based on weight. 
  • We can currently send up to 2kg overseas (this will increase post-COVID).
    • Any and all customs duties/taxes etc imposed by the country of import are the responsibility of the buyer.