FAQ

Where is Blackbird & Violet based?

Northern Victoria, Australia.

How long after I place my order will be it be sent?

Our current processing time is 2-5 Business Days.

 

What are Business Days?

Business days exclude Saturdays, Sundays & Regional Public Holidays (we are based in Victoria, Australia).

 

Once posted how long will my parcel take to get to me?

We exclusively use AusPost, current domestic Express & Parcel Post estimates can be found here: https://auspost.com.au/service-updates/domestic-delivery-times. Please note we have no control over the parcel once sent. You will receive a “Your Order is on the way” email, with a clickable tracking link. We have no further tracking info other than what you can access by clicking that link.

 

Can I combine orders/add to my order?

As our dispatch time is often quite fast, we can’t guarantee it’s always possible. If you’ve placed a second (or third or fourth!) order & want to see if the weights can be combined to save shipping, please email us at orders@blackbirdandviolet.com.

 

Can you hold my order/an item?

Sorry we do not hold orders or items. Once an order is placed, it will be dispatched within our standard processing time. We do not put item/s aside for sake of fairness to our customers.

 

I live locally, can I pick up my order?

Sorry at this stage we do not offer pick ups.

 

My parcel or contents was wrong/damaged/lost what do I do?

Please take a look at our policies and info here. You'll likely need to email us ASAP at orders@blackbirdandviolet & provide some requested info for us to help you out.

 

What currency is the site in & how much is shipping to my country?

All prices are in AUD. We do not offer checkout in alternative currencies, your bank will likely convert this for you if you are Internationally based. Shipping is calculated by country & weight, the best way to find out is to fill your cart & begin the checkout process.

 

I didn’t get a Order Confirmation/Shipping email?

Quite often emails can be filtered to Junk Folders, have a check there first. If it’s not there it was most likely a misentered email at checkout – email us at orders@blackbirdandviolet.com with your Full Name the order was placed under & date & we’ll get it sorted & emails re-sent to you.

 

A product I want is Out Of Stock, what now?

We often don’t have an exact date/time for when a product will be restocked, so the best way to be notified when it has returned is to sign up to be notified on the product listing. There is a pink button “EMAIL WHEN AVAILABLE” on the listing - on PC you will find this on the bottom right of the page, on Mobile it is anchored to the bottom of your phone screen. Clicking this & filling out your details will sign you up for a single email when we restock the item, we do not keep this email or sign you up to anything else.

 

How do I know when new products are coming/things are going to be restocked?

Our Instagram is our main source of communication, especially stories. We recommend adding us to your Favourites Feed & checking out our stories daily! https://www.instagram.com/blackbirdandviolet/

 

What safety gear do I need to work with Epoxy Resin?

For SDS & TDS sheets, head to the resin brands website (i.e Barnes, JustResin) for their official documents. The utmost care should be taken when using Epoxy Resins and we do not recommend children using them. If your child is interested in Resin pouring, perhaps start them off with the non-toxic Acrylic Resin instead!

 

Do you do custom shape cutters?

No sorry, we do not. We highly reccomend Arc & Curve's custom cutter service.

 

What Epoxy Resin should I use?

If you’re a beginner, we recommend JustResin DiamondCote for doming and Barnes EpoxyCast for casting. We only recommend UV Resin for adhering earring hardware and creative applications NOT doming.

 

This is all so exciting, how do I learn more about using Polymer Clay/Epoxy Resin/Acrylic Resin etc?

You can find beginners tool kits here.

We recommend the following resources & teachers to help expand your journey:

Online

 

In Person

 

 

 

Our Story

B&V are Sarah & Cody, two women based in Regional Victoria, Australia. Creating colourful & cheerful things has always bought a smile to our faces & it's a daily delight to be able to help others create those things too!

Shaking up the Shape Cutter scene in 2019, offering modern shapes in fresh colours but most importantly: sold individually. Most cutters back then were sourced from internationally based, traditionally focused printers & had to be bought in large sets of sizes that weren't always right for slab earring making.

In early 2020 we made the exciting decision to grow into
your one-stop-shop for Earring Supplies, focused on contemporary polymer clay making. 

Now in 2021 we're working super hard behind the scenes to continue to grow that range & bring some exciting new things to the table (helloooo resin!). 

To keep up to date on new products, check out our instagram.

Since June 2020 Blackbird and Violet donates $1000 of our sales each month, split evenly across the four groups below.

We would like to thank you for
making this possible & would like to encourage you to click the links below to find out more about these initiatives & charities. 

Pay The Rent  is a grassroots to grassroots collective in Victoria to Pay Our Rent to the First Nations people whose land we live on & part of a process of restitution to move towards justice & liberation for First Nations people.

Minus18 are champions for LGBTQIA+ youth, leading change, building social inclusion & advocating for an Australia
where all young people are safe.

Berry Street is an independent family service org., providing safe homes for children through fostering, kinship & residential care, works towards healing Childhood Trauma & speaks out for Childhood.

safe steps Family Violence Response Centre is a statewide (VIC) service for women, young people & children experiencing family violence, working towards ending family violence through a respond-recover-prevent framework.