Postage

 

 Order Processing: Our Dispatch time is currently 1-3 business days*.This is how long it takes us to process, pack & post your order. Postal estimates are on top of this.

Express Post: We highly recommend you select Express post as 3D Printed Cutters & Polymer Clay are heat sensitive products and this will reduce the low chance of damage. We also recommend during an Australian Summer, to avoid Parcel Lockers - Parcel Collect is a great option instead.

Free Shipping: AUS & NZ customers, when your cart reaches $200AUD or above, the option for Free Shipping (Parcel) will appear as well as the option to upgrade to Express for $5AUD.

*We are based in regional Victoria, Australia. Business days are Monday to Friday (8am-4pm) & exclude Victorian Public Holidays.

*Acrylic Components & Silicone Molds during busy/high volume periods may add an additional 1-2 days  to the quoted processing time.

Domestic Shipping (Australia)

• Once dispatched, please allow approx 1-4 business days for Express & 4-8 for Parcel Post (info). 
• You will be automatically sent a tracking number when your order is fulfilled, this number can be tracked here: Auspost.com.au (we do not have access to additional information). 
• We offer Free Parcel Post Shipping for orders $200 & over. You can choose to upgrade to Express Post for $5.
• We offer flat rate, weight-tiered shipping Australia wide, regardless of postcode:

  

International Shipping (All countries except Australia)

• All prices are in AUD. We reccomend using google for up to date currency conversions.
• Shipping is calculated at checkout & is based on weight. We can not quote you shipping costs prior to ordering, please fill your cart & then proceed to checkout to see the shipping cost.
• You will be automatically sent a tracking number when your order is fulfilled, this number can be tracked here: Auspost.com.au (we do not have access to additional information). 
• Current postal times are approx 1 to 4 weeks depending on your country (check your country here). 
• We are not responsible for duties and/or taxes your country may charge you. All orders are sold on a delivery duty unpaid basis. Some countries have specific import restrictions on certain products & it is the responsibility of you the customer to check your local regulations before placing an order with us.
• EU CUSTOMERS: Due to recent changes in EU regulations (GPSR) we can now no longer ship to the EU. Unfortunately this is true for most small businesses now (including Etsy Sellers!). We will monitor any changes and are so sorry we can no longer supply you.
• UK CUSTOMERS: Due to Brexit, there are major changes to how countries ship to the UK. We can only ship orders above £135 (approx $250AUD) in value. You will also be liable for Duties & VAT upon arrival to the UK which we understand to be above 20%. We'd encourage you to look at a shipping pool with other local customers, to join your shopping list & share the shipping & tax costs. You will need to contact us directly & we will quote you shipping based on weight.

UPON RECEIVING YOUR BLACKBIRD & VIOLET ORDER:

When receiving your Blackbird & Violet order, we ask you to take a moment & check off your items against the included invoice.

If there are any discrepancies or problems, please contact us at orders@blackbirdandviolet.com as soon as possible. If contact is not made within a reasonable timeframe, we may not be able to honour all solutions.